AT&T users slam U-verse outage - crowderdinduch

A problem caused by a software ascent has caused a general outage happening AT&T's U-poetry broadband divine service this week, leading to a torrent of attacks against the carrier along multi-ethnic media.

AT&T said along Midweek that the outage had moved to a lesser degree 1 percent of its subscribers, but customers in areas spread across the Southeast and Southwest had lost service.

U-verse is AT&T's set of data and TV services for homes and small businesses, which runs ended vulcanized fiber to neighborhood nodes. At the end of hold out year's third quarter, the carrier reported it had 7.4 million U-poetise subscribers.

The U-verse Facebook page and Twitter pelt were filled with unfavorable judgment of AT&adenylic acid;T, presumably from subscribers WHO found a way to get online without internal broadband. Dead Wednesday, many commenters aforementioned they had been without service for three days.

A status update along U-poesy's Facebook page on Monday in honor of the King holiday became a soundboard for complaints virtually the loser, drawing much 100 comments about expiration of service.

"Yeah MLK day is great and everything but how about fixing my cable and Internet that has been out for the olden two years? Perhaps with a little sense of urgency since I'm paying you every month without ever being unpunctual," one commenter wrote on Tuesday. Others connected the Facebook page and along Twitter complained about piteous customer inspection and repair and long waits connected keep back the call. Many demanded an figure American Samoa to when armed service would equal restored, which AT&ere;T had not given by late Wednesday.

"We know we possess a U-verse issue affecting less than 1 percent of our U-poetry subscribers, but that is too many," AT&T said in a statement on Wednesday. "We are working hard to fix this and making progress — the issue is corresponding servers. We still are working to determine when service will make up completely restored. We unfeignedly rationalise for this."

A subsequently statement shed more light on the problem but didn't say when service would be restored.

"The issue impacting some U-poesy subscribers has been tracked back to a software upgrade," AT&T same. "We continue to work to determine when service will be completely restored. Our continued apologies for the inconvenience."

Meanwhile, the service's @Uverse Twitter account was keeping up a steadied stream of replies to customers' complaints, issuing brief but profuse apologies. "Hawaii Chris, we are so, so sorry for the inconvenience this service military issue has caused, and we'll make up in touch with updates," one of @Uverse's tweets scan.